FAQ
Frequently asked questions
Detailed answers to everything you might wonder about.
Getting started
How long does setup take?
Setup typically completes within 24-48 hours of order confirmation, including design and invitation delivery.
Do I need an app on my phone?
No, everything works in the browser. Open app.myeventsa.com from your phone or laptop.
What info do you need to start?
Event name, date, location, host names, and guest list (names and numbers).
Can you set up the guest list for me?
Yes — send us the list on WhatsApp in any format (text, image, Excel, even phone screenshots) and our team will enter it into the platform, organize it into sections, and review the numbers with you before sending. It’s included in your plan price.
Delivery & RSVPs
How much does WhatsApp delivery cost?
Delivery cost is included in your plan price. Each invitation includes text, image, and QR code.
What if a guest doesn't receive the invitation?
Our system detects delivery failures and resends automatically. You can also manually resend any invitation from the dashboard.
Can I add guests after the first batch is sent?
Yes, you can add guests anytime, even on event day. Their invitation goes out immediately.
What if I need a change on event day?
You can update any guest or send a new invitation even after the first batch is out — changes are reflected immediately.
Plans & payment
What does the plan price include?
Design, WhatsApp delivery with each guest’s name, RSVP confirmations and regrets, the venue location attached, and the attendance tracking app — no hidden fees. Add-ons such as barcode hostesses are optional, with clear prices before you send your request.
How do I pay?
Build your package on the pricing page and send your request — our team confirms the details and arranges payment with you. When online payment is available, you can pay directly with Visa, Mastercard, or Apple Pay / Google Pay through a secure payment gateway — your card details never touch our servers.
Can I cancel and get a refund?
Yes, per our refund policy: after the order is confirmed and work begins, 30% of the amount paid is refunded. The right to a refund ends permanently once 10 days or fewer remain before the event, or once the invitation cards are issued — whichever comes first. Full details are in the terms of service.
Do you handle large events?
Yes — for large events we prepare a custom package that fits your event size, with special terms and pricing. Reach us on WhatsApp.
Design
What if I don’t like the design?
We send you a proof before anything goes out, with free revisions until you’re fully satisfied with every detail.
Can I use my own ready design?
Absolutely — send us your design or ready invitation video and we’ll use it for your invitations. Video is heavier to deliver, so a small percentage is added to the plan.
Where can I see your designs?
In the design gallery on this site, and on our Instagram account where we post the latest work weekly.
Security & privacy
Is my data and my guests secure?
All data is encrypted and stored on Google Cloud. We never share guest data with any third party.
Can I delete my data after the event?
Yes, you can request full deletion of your event data. See the privacy policy for details.
Didn’t find your answer?
Ask our team directly — average response time is under 5 minutes during working hours.
Start now
Your event deserves an unforgettable invitation
Build your package in minutes and send your request — or if you prefer, our team on WhatsApp is happy to set it up with you.