MyEvent App

Digital Invitations

Terms of service

Last updated: May 2026

Last updated: July 14, 2026

1. Introduction and acceptance

Welcome to MyEvent, the platform for managing and sending digital event invitations. These terms apply to our website myeventsa.com and the invitations platform app.myeventsa.com.

By logging in to the platform, placing an order, or using any of our services, you acknowledge that you have read and fully accepted these terms and our privacy policy. If you do not agree with any clause, please do not use the platform.

2. Service description

  • Creating and designing custom digital invitations for all occasions
  • Automated invitation delivery to guests via WhatsApp
  • Unique QR codes per guest for entry verification
  • Real-time RSVP, regrets and attendance tracking
  • Guest-list management through an online dashboard
  • Detailed event reports and statistics

3. Registration and account

  • Information provided at registration and ordering must be accurate and up to date
  • You are responsible for keeping your credentials confidential and for all activity on your account
  • Notify us immediately of any unauthorised use of your account
  • We may suspend or terminate accounts that violate these terms

4. Packages, prices and payment

  • Packages are offered at clear prices displayed in Saudi Riyals
  • The final price shown to you before completing payment is the binding one
  • Published prices may change over time; changes never apply to already-paid orders
  • Online payment is processed by Dodo Payments on a secure, encrypted payment page — your card details never pass through our servers and are never stored by us

5. Cancellation and refund policy

  • Preparation, design and service reservation begin as soon as an order is confirmed. Therefore, if the customer cancels after payment, 30% of the amount paid is refunded and the platform retains 70% for the reservation and work performed.
  • The right to a refund ends permanently (no amount is refunded) upon whichever of the following occurs first:
    • Ten (10) days or fewer remain before the event date
    • The guest entry cards / QR barcodes have been issued
  • If a material technical failure on our side prevents service delivery, compensation or a refund is provided case by case.
  • Due amounts are returned via the original payment method within the payment provider's and bank's processing times.

6. Service execution and cards

  1. If the customer modifies any detail of an entry card — guest name, QR code or anything else — the card is permanently cancelled from the system and MyEvent bears no responsibility for it.
  2. If official authorities mandate cancellation or postponement of events (pandemics, natural disasters or similar), the customer may reschedule at no extra charge (free date change) provided the venue does not change.
  3. Once cards are issued, postponing the event, changing the venue or modifying the design requires issuing new invitations at additional cost, with no refund for previously issued cards (QR codes are already generated).
  4. If guest barcodes have been issued and the event is then permanently cancelled for any reason, the customer remains obligated to pay the full remaining invoice balance.
  5. Event supervisors are assigned by MyEvent's supervisors department, not by customer preference.
  6. Any design changes after invitations are issued are subject to additional fees.

7. Intellectual property

  • All platform content — designs, software, logos — is MyEvent's intellectual property
  • Customers may use the chosen designs for their own event only
  • No copying, resale or redistribution of platform content without written permission
  • After the event, MyEvent may showcase executed designs in its portfolio and on social media — unless the customer explicitly opts out.

8. User obligations

  • Use the platform for lawful purposes only, in compliance with Saudi regulations
  • Do not send abusive, fraudulent or inappropriate content via invitations
  • Do not attempt to breach or tamper with the platform or harm other users' data
  • Respect guests' privacy: the customer is responsible for lawfully obtaining guest data (names and numbers) and informing them it will be used to send that event's invitations

9. Limitation of liability

  • The service is provided "as is", with our continuous effort toward the highest quality and availability
  • We cannot guarantee 100% message delivery due to factors beyond our control (carriers, the guest's WhatsApp settings, intermediary platform outages…)
  • We are not liable for losses caused by: service interruptions due to force majeure, errors in customer-provided information, or customer misuse of the service
  • In all cases our maximum liability is limited to the paid package amount
  • We commit to resolving any technical issue as quickly as possible

10. Support and contact

11. Changes to these terms

  • We may amend these terms at any time; the last-updated date appears at the top
  • We will notify users of material changes by email or an in-platform notice
  • Continuing to use the platform after changes constitutes acceptance of the updated terms

12. Governing law and jurisdiction

These terms are governed by and construed under the laws of the Kingdom of Saudi Arabia. Any dispute arising from use of the platform falls under the jurisdiction of the Kingdom's competent courts and authorities.

See also our privacy policy — an integral part of these terms.